1. Order Cancellation:
You have the right to cancel your order at any point before the goods are dispatched or within 7 working days of receipt of goods. You must notify Bathrooms Online 4 U of your intent to cancel via one of the following methods: Email: firstname.lastname@example.org or Tel: 0113 3907516
2. Cancellation and Return of Goods:
If you change your mind for whatever reason, as long as it is within 7 working days of receipt of goods, we will accept returned goods in accordance with the above, however the customer shall be responsible for the return of products and all costs associated with this.
All goods cancelled must be returned in its original packaging and in a re-saleable condition, we are unable to accept and refund any items that are damaged whilst in your possession.
3. Collection Costs:
Small item: £15.00 - Large item: £50.00
Any returns notified to us after 7 days but within 28 days may be subject to an additional 20% restocking charge. On cancellation for any reason, you must return the goods at your own cost unless we agree otherwise or we confirm that you may dispose of the goods.
Where the goods are being returned because they are faulty, incorrect or damaged then we will arrange the return via our own courier service. Should you decide to return goods yourself via a courier service of your own choice then please note you should always ensure that you obtain proof of postage / delivery for your reference. Always inform our customer care team regarding the details of any goods you intend to return. Please note the above information does not apply to bespoke items. If you have any questions regarding cancellations, or returns then please call our customer care team on 0113 390 7516.
4. Return of Faulty Goods Received:
We require customers fully inspect all products received on the day of delivery, we must be notified of any items that arrive faulty or damaged within 48 hours of receipt. For this we advise telephone or Email notification. We will then advise the next course of action, we will contact you and either arrange collection, ask for goods to be returned back to us or disposal of goods, never dispose of goods without our notification.Should we request that you send the goods back to us, we ask that you include a receipt for any postage costs that you may incur so that we may refund the full cost of postage.
5. Warranty & Guarantees:
All products from Bathrooms Online 4 U come complete with a minimum of 12 months Manufacturers Guarantee, many products are listed with periods longer than 12 months, in these cases the period listed is still a Manufacturers Guarantee.
Should any of your products develop a fault during the manufacturer's warranty period we ask that you contact us initially, we will then advise you on the next procedure. Different manufacturers have different procedures for dealing with faults, on some occasions we will deal with the replacement of goods on their behalf, some companies will only deal with customers direct so we will provide you with all the relevant contacts and information, they will then arrange repair, replacement or advise alternative procedures.
Please note: All goods reported as faulty will be tested by the manufacturer, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage this will void any warranty, goods will be returned and unfortunately no refund or replacement can be issued.